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Customize your Code42 Incydr and Zendesk integration with the following triggers and actions.

Triggers

When this happens…

Code42 Incydr
  • New Alerts
    Checks for new alerts.
  • New File Events
    Checks for new file events from your saved search query.
  • Any other trigger you can think up

Zendesk
  • New organization
    New organization in Zendesk
  • New ticket
    New ticket in Zendesk
  • New ticket Real-time
    New ticket in Zendesk
  • New/updated records Batch
    Trigger processes batches of new or updated records
  • New user
    New user in Zendesk
  • New/updated organization
    New/updated organization in Zendesk
  • New/updated ticket
    New/updated ticket in Zendesk
  • New/updated ticket Real-time
    New/updated ticket in Zendesk
  • New/updated user
    New/updated user in Zendesk
  • Any other trigger you can think up

Actions

Do this…

Code42 Incydr
  • Add to legal hold matter
    Add to legal hold matter in Code 42
  • Add users to watchlist
    Add users to watchlist in Code 42
  • Block user
    Block user in Code 42
  • Create case
    Create case in Code 42
  • Create user
    Create user in Code 42
  • Create watchlist
    Create watchlist in Code 42
  • Custom action
    Custom action in Code42
  • Deactivate user
    Deactivate user in Code 42
  • Get alert details
    Get alert details in Code 42
  • Get all watchlist members
    Get all watchlist members in Code 42
  • Get all watchlists
    Get all watchlists in Code 42
  • Get detection list profile
    Get detection list profile in Code 42
  • Get user risk profile
    Get user risk profile in Code 42
  • Get users on watchlist
    Get users on watchlist in Code 42
  • Get watchlist
    Get watchlist in Code 42
  • Get watchlist member
    Get watchlist member in Code 42
  • Reactivate user
    Reactivate user in Code 42
  • Remove departing employee
    Remove departing employee in Code 42
  • Remove from legal hold matter
    Remove from legal hold matter in Code 42
  • Remove high risk employee
    Remove high risk employee in Code 42
  • Remove users from watchlist
    Remove users from watchlist in Code 42
  • Search file events
    Search file events in Code 42
  • Unblock user
    Unblock user in Code 42
  • Update alert state
    Update alert state in Code 42
  • Update case
    Update case in Code 42
  • Update detection list user notes
    Update detection list user notes in Code 42
  • Update user risk profile end date
    Update user risk profile end date in Code 42
  • Update user risk profile notes
    Update user risk profile notes in Code 42
  • Update user risk profile start date
    Update user risk profile start date in Code 42
  • Any other action you can think up

Zendesk
  • Custom action
    Custom action in Zendesk (Custom)
  • Create organization membership
    Create organization membership in Zendesk
  • Bulk update tickets
    Bulk update tickets in Zendesk
  • Create/update records Batch
    Upsert records in Zendesk
  • Solve ticket
    Solve ticket in Zendesk
  • Create custom object record
    Create custom object record in Zendesk
  • Create organization
    Create organization in Zendesk
  • Create relationship record
    Create relationship record in Zendesk
  • Create ticket
    Create ticket in Zendesk
  • Upload attachment
    Upload attachment to Zendesk
  • Create user
    Create user in Zendesk
  • Delete custom object record by ID
    Delete custom object record in Zendesk
  • Delete relationship record by ID
    Delete relationship record in Zendesk
  • Delete ticket
    Delete ticket in Zendesk
  • Get custom object record by ID
    Get custom object record in Zendesk
  • Get organization details by ID
    Get organization details in Zendesk
  • Get organizations by external IDs Batch
    Get organizations in Zendesk
  • Get relationship record(s) Batch
    Get relationship record(s) in Zendesk
  • Get ticket details by ID
    Get ticket details in Zendesk
  • Get comments for ticket Batch
    Get comments for a ticket in Zendesk
  • Get list of tickets by external IDs Batch
    Get list of tickets by external IDs in Zendesk
  • Get user details by ID
    Get user details in Zendesk
  • Get list of custom object records by external IDs Batch
    Get custom object records in Zendesk
  • List user identities Batch
    Get user identity details in Zendesk
  • Get group by name
    Get group by name group in Zendesk
  • Search organization member Batch
    Search for a organization member in Zendesk
  • Search organizations Batch
    Search for organizations in Zendesk
  • Search tickets Batch
    Search for tickets in Zendesk
  • Search users Batch
    Search for users in Zendesk
  • Update custom object record
    Update custom object record in Zendesk
  • Update organization
    Update organization in Zendesk
  • Update ticket
    Update ticket in Zendesk
  • Update user
    Update user in Zendesk
  • Any other action you can think up

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