Do everything in one place
Customize your Talkdesk and Workforce integration with the following
triggers and actions.
Triggers
When this happens…
Talkdesk
- New Contact is Created Real-timeNew Contact is Created in Talkdesk
- Inbound Call reaches Contact Center Real-timeAn Inbound Call Reaches Contact Center
- OutBound Call Ends Real-timeOutBound Call Ends in Talkdesk
Any other trigger you can think up
Actions
Do this…
Talkdesk
- Custom actionCustom action in Talkdesk Connector (Custom)
- Create CallbackCreate Callback in Talkdesk
- Create subscriptionCreate subscription in Talkdesk
- Create UserCreate a new user in Talkdesk
- Download reportDownload report in Talkdesk
- Get Contact by IDGet Contact by ID in Talkdesk
- Get subscriptionGet subscription in Talkdesk
- Get user by emailGet User by email in Talkdesk
- List queriesList queries in Talkdesk
- Update subscriptionUpdate subscription in Talkdesk
Any other action you can think up
Workforce
- Approves the time-off requestApproves the time-off request in Workforce
- Changes a time-off request statusChanges a time-off request status in Workforce
- Get leave balance by employeeGet leave balance by employee in Workforce
- Get periods by employeeGet periods by employee in Workforce
- Gets details for a time off requestGets details for a time off request in Workforce
- Get versionGet version in Workforce
- Rejects the time-off requestRejects the time-off request in Workforce
- Submits a time off requestSubmits a time off request in Workforce
- Validate tokenValidate token in Workforce
Any other action you can think up
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