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Customize your Talkdesk and Workday REST integration with the following
triggers and actions.
Triggers
When this happens…
Talkdesk
- New Contact is Created Real-timeNew Contact is Created in Talkdesk
- Inbound Call reaches Contact Center Real-timeAn Inbound Call Reaches Contact Center
- OutBound Call Ends Real-timeOutBound Call Ends in Talkdesk
Any other trigger you can think up
Workday REST
- New workerNew worker in Workday
Any other trigger you can think up
Actions
Do this…
Talkdesk
- Custom actionCustom action in Talkdesk Connector (Custom)
- Create CallbackCreate Callback in Talkdesk
- Create subscriptionCreate subscription in Talkdesk
- Create UserCreate a new user in Talkdesk
- Download reportDownload report in Talkdesk
- Get Contact by IDGet Contact by ID in Talkdesk
- Get subscriptionGet subscription in Talkdesk
- Get user by emailGet User by email in Talkdesk
- List queriesList queries in Talkdesk
- Update subscriptionUpdate subscription in Talkdesk
Any other action you can think up
Workday REST
- Custom actionCustom action in Workday REST (Custom)
- Create a job changeCreate job change for a worker in Workday
- Get inbox task(s) BatchGet inbox task(s) in Workday
- Get worker by IDGet worker in Workday
- Search workers BatchSearch workers in Workday
- Approve/reject an inbox taskApprove/reject inbox task in Workday
Any other action you can think up
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