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Customize your ServiceNow secondary and Twilio integration with the following triggers and actions.

Triggers

When this happens…

ServiceNow secondary
  • New record
    New record in a table in ServiceNow secondary
  • New record Real-time
    New record in a table in ServiceNow secondary
  • New record Batch
    New record in a table in ServiceNow secondary
  • New/updated record Batch
    New/updated record in a table in ServiceNow secondary
  • Scheduled record search Batch
    Scheduled record search using query in ServiceNow secondary
  • New/updated record
    New/updated record in a table in ServiceNow secondary
  • New/updated record Real-time
    New/updated record in a table in ServiceNow secondary
  • Any other trigger you can think up

Twilio
  • New SMS received
    Received SMS message via Twilio
  • Any other trigger you can think up

Actions

Do this…

ServiceNow secondary
  • Custom action
    Custom action in ServiceNow secondary (Custom)
  • Create record
    Create record in a table in ServiceNow secondary
  • Create record using a template
    Create record in a table using a template in ServiceNow secondary
  • Search records
    Search for records in a table in ServiceNow secondary
  • Search records using query
    Search for records using query in a table in ServiceNow secondary
  • Update record
    Update record in a table in ServiceNow secondary
  • Update record using a template
    Update record in a table using a template in ServiceNow secondary
  • Any other action you can think up

Twilio
  • Custom action
    Custom action in Twilio (Custom)
  • Get media from MMS
    Get media from MMS message via Twilio
  • Make phone call
    Make phone call via Twilio
  • Make IVR phone call
    Make IVR phone call via Twilio
  • Send SMS
    Send SMS message via Twilio
  • Any other action you can think up

Let us tailor your ServiceNow secondary and Twilio integrations

Pre-built ServiceNow secondary and Twilio Automations

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