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Customize your Talkdesk and Tempo integration with the following triggers and actions.

Triggers

When this happens…

Talkdesk
  • New Contact is Created Real-time
    New Contact is Created in Talkdesk
  • Inbound Call reaches Contact Center Real-time
    An Inbound Call Reaches Contact Center
  • OutBound Call Ends Real-time
    OutBound Call Ends in Talkdesk
  • Any other trigger you can think up

Actions

Do this…

Talkdesk
  • Custom action
    Custom action in Talkdesk Connector (Custom)
  • Create Callback
    Create Callback in Talkdesk
  • Create subscription
    Create subscription in Talkdesk
  • Create User
    Create a new user in Talkdesk
  • Download report
    Download report in Talkdesk
  • Get Contact by ID
    Get Contact by ID in Talkdesk
  • Get subscription
    Get subscription in Talkdesk
  • Get user by email
    Get User by email in Talkdesk
  • List queries
    List queries in Talkdesk
  • Update subscription
    Update subscription in Talkdesk
  • Any other action you can think up

Tempo
  • Approve timesheet
    Approve timesheet in Tempo
  • Create record
    Create record in Tempo
  • Custom action
    Custom action in Tempo
  • Delete record
    Delete record in Tempo
  • Get record details by ID or key
    Get record in Tempo
  • Reject timesheet
    Reject timesheet in Tempo
  • Reopen timesheet
    Reopen timesheet in Tempo
  • Search records
    Search records in Tempo
  • Submit timesheet
    Submit timesheet in Tempo
  • Update record
    Update record in Tempo
  • Any other action you can think up

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