Do everything in one place

Customize your Freshservice and Telegram integration with the following triggers and actions.

Triggers

When this happens…

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice
  • Any other trigger you can think up

Telegram
  • New update Real-time
    New update in Telegram
  • Any other trigger you can think up

Actions

Do this…

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice
  • Any other action you can think up

Telegram
  • Answer callback query
    Answer callback query in Telegram
  • Delete message
    Delete message in Telegram
  • Download file
    Download file in Telegram
  • Get file
    Get file in Telegram
  • Get sticker set
    Get sticker set in Telegram
  • Send animation
    Send animation in Telegram
  • Send document
    Send document in Telegram
  • Send location
    Send location in Telegram
  • Send message
    Send message in Telegram
  • Send photo
    Send photo in Telegram
  • Send poll
    Send poll in Telegram
  • Send sticker
    Send sticker in Telegram
  • Send venue
    Send venue in Telegram
  • Update message
    Update message in Telegram
  • Update message caption
    Update message caption in Telegram
  • Update message media
    Update message media in Telegram
  • Any other action you can think up

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