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Customize your Outreach and Talkdesk integration with the following
triggers and actions.
Triggers
When this happens…
Outreach
- Completed sequence taskCompleted sequence task in Outreach
- New or updated record Real-timeNew/Updated record in Outreach
- New record Real-timeNew record in Outreach
Any other trigger you can think up
Talkdesk
- New Contact is Created Real-timeNew Contact is Created in Talkdesk
- Inbound Call reaches Contact Center Real-timeAn Inbound Call Reaches Contact Center
- OutBound Call Ends Real-timeOutBound Call Ends in Talkdesk
Any other trigger you can think up
Actions
Do this…
Outreach
- Custom actionCustom action in Outreach (Custom)
- Add a prospect to sequenceAdd a prospect to a sequence in Outreach
- Add a template to sequence stepAdd a template to a sequence step in Outreach
- Create recordCreate record in Outreach
- Get record by IDGet record details in Outreach
- Get steps in a sequence BatchGet steps in a sequence in Outreach
- Search records BatchSearch records in Outreach
- Update recordUpdate record in Outreach
Any other action you can think up
Talkdesk
- Custom actionCustom action in Talkdesk Connector (Custom)
- Create CallbackCreate Callback in Talkdesk
- Create subscriptionCreate subscription in Talkdesk
- Create UserCreate a new user in Talkdesk
- Download reportDownload report in Talkdesk
- Get Contact by IDGet Contact by ID in Talkdesk
- Get subscriptionGet subscription in Talkdesk
- Get user by emailGet User by email in Talkdesk
- List queriesList queries in Talkdesk
- Update subscriptionUpdate subscription in Talkdesk
Any other action you can think up
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