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Customize your Jira and Talkdesk integration with the following
triggers and actions.
Triggers
When this happens…
Jira
- Export new issues in JiraExport new issues in Jira
- Export new/updated issues in JiraExport new/updated issues in Jira
- New event Real-timeNew event in Jira
- New issueNew issue in Jira
- New issue BatchNew issue in Jira
- New projectNew project in Jira
- New/updated comment Real-timeNew/updated comment in Jira
- Updated issueUpdated issue in Jira
- Updated issue BatchUpdated issue in Jira
- New/updated issue Real-timeNew/updated issue in Jira
- New/updated worklog Real-timeNew/updated worklog in Jira
Any other trigger you can think up
Talkdesk
- New Contact is Created Real-timeNew Contact is Created in Talkdesk
- Inbound Call reaches Contact Center Real-timeAn Inbound Call Reaches Contact Center
- OutBound Call Ends Real-timeOutBound Call Ends in Talkdesk
Any other trigger you can think up
Actions
Do this…
Jira
- Custom actionCustom action in Jira (Custom)
- Assign user to issueAssign user to issue in Jira
- Create commentCreate comment for issue in Jira
- Create issueCreate issue in Jira
- Create userCreate user in Jira
- Get user detailsGet user in Jira
- Download attachmentDownload attachment from issue in Jira
- Get changelog of an issueGet changelog of an issue in Jira
- Get issueGet issue details from Jira
- Get issue comments BatchGet list of issue comments for issue in Jira
- Get issue schemaGet issue schema for Jira
- Search assignable users BatchSearch assignable users for issue in Jira
- Search issues BatchSearch issues in Jira
- Search issues by JQL BatchSearch issues by JQL in Jira
- Update commentUpdate comment for issue in Jira
- Update issueUpdate issue in Jira
- Update issue statusUpdate status of issue in Jira
- Upload attachmentUpload attachment to issue in Jira
Any other action you can think up
Talkdesk
- Custom actionCustom action in Talkdesk Connector (Custom)
- Create CallbackCreate Callback in Talkdesk
- Create subscriptionCreate subscription in Talkdesk
- Create UserCreate a new user in Talkdesk
- Download reportDownload report in Talkdesk
- Get Contact by IDGet Contact by ID in Talkdesk
- Get subscriptionGet subscription in Talkdesk
- Get user by emailGet User by email in Talkdesk
- List queriesList queries in Talkdesk
- Update subscriptionUpdate subscription in Talkdesk
Any other action you can think up
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