FTP/FTPS and Talkdesk integrations and automations

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Customize your FTP/FTPS and Talkdesk integration with the following triggers and actions.

Triggers

When this happens…

FTP/FTPS

New CSV file Batch
New CSV file added in directory on FTP/FTPS server
New/updated file in directory
New/updated file in directory on FTP/FTPS server

Any other trigger you can think up

Talkdesk

New Contact is Created Real-time
New Contact is Created in Talkdesk
Inbound Call reaches Contact Center Real-time
An Inbound Call Reaches Contact Center
OutBound Call Ends Real-time
OutBound Call Ends in Talkdesk

Any other trigger you can think up

Actions

Do this…

FTP/FTPS

Download file
Download file contents from FTP/FTPS server
List files and directories Batch
List files and directories from FTP/FTPS server
Remove file
Remove file from FTP/FTPS server
Rename file
Rename a file on FTP/FTPS server
Get file information
Get information about file via its exact file path on FTP-S server
Download large file
Download large file contents from FTP/FTPS server
Upload file
Upload a file to FTP/FTPS server

Any other action you can think up

Talkdesk

Custom action
Custom action in Talkdesk Connector (Custom)
Create Callback
Create Callback in Talkdesk
Create subscription
Create subscription in Talkdesk
Create User
Create a new user in Talkdesk
Download report
Download report in Talkdesk
Get Contact by ID
Get Contact by ID in Talkdesk
Get subscription
Get subscription in Talkdesk
Get user by email
Get User by email in Talkdesk
List queries
List queries in Talkdesk
Update subscription
Update subscription in Talkdesk

Any other action you can think up

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