EdApp and Talkdesk integrations and automations

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Customize your EdApp and Talkdesk integration with the following triggers and actions.

Triggers

When this happens…

EdApp
  • Course Completed Real-time
    Gets Course details when Course is completed
  • Course Published Real-time
    Gets Course details when Course is published
  • Course Unpublished Real-time
    Gets Course details when Course is unpublished
  • Custom trigger Real-time
    Allows sending a custom payload to this endpoint
  • Lesson Completed Real-time
    Gets Lesson details when Lesson is completed
  • Lesson Published Real-time
    Gets Lesson details when Lesson is published
  • Lesson Unpublished Real-time
    Gets Lesson details when Lesson is unpublished
  • Rapid Refresh Retry Session Started Notification Real-time
    Gets Rapid Refresh details when Rapid refresh retry session is started
  • Rapid Refresh Session Reminder Notification Real-time
    Gets Rapid Refresh details when Rapid refresh session is reminded
  • Rapid Refresh Session Started Notification Real-time
    Gets Rapid Refresh details when Rapid refresh session is started

    • Any other trigger you can think up

Talkdesk
  • New Contact is Created Real-time
    New Contact is Created in Talkdesk
  • Inbound Call reaches Contact Center Real-time
    An Inbound Call Reaches Contact Center
  • OutBound Call Ends Real-time
    OutBound Call Ends in Talkdesk

    • Any other trigger you can think up

Actions

Do this…

EdApp
  • Delete User
    Delete User in EdApp by Username
  • Get Course Collections
    Gets Catalog Course Collections in account with page and page size optional value
  • Get Course Lessons
    Gets Catalog Lessons in course with page and page size optional value
  • Get Courses
    Gets Catalog All Courses in account with page and page size optional value
  • Get Courses in Collection
    Gets Catalog All Courses in a course collection with page and page size optional value
  • Get User by Id
    Gets User in EdApp by User Id
  • Get User courses
    Gets User courses by User Id with page and page size optional value
  • Get Users
    Gets Users with page and page size optional value
  • Add or Update User
    Create User if not exists otherwise update to EdApp
  • Add or Update Users Batch
    Upload a batch of users to add or update based on username / externalid to EdApp

    • Any other action you can think up

Talkdesk
  • Custom action
    Custom action in Talkdesk Connector (Custom)
  • Create Callback
    Create Callback in Talkdesk
  • Create subscription
    Create subscription in Talkdesk
  • Create User
    Create a new user in Talkdesk
  • Download report
    Download report in Talkdesk
  • Get Contact by ID
    Get Contact by ID in Talkdesk
  • Get subscription
    Get subscription in Talkdesk
  • Get user by email
    Get User by email in Talkdesk
  • List queries
    List queries in Talkdesk
  • Update subscription
    Update subscription in Talkdesk

    • Any other action you can think up

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