Cisco Webex Teams and Talkdesk integrations and automations

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Customize your Cisco Webex Teams and Talkdesk integration with the following triggers and actions.

Triggers

When this happens…

Cisco Webex Teams

New button submission Real-time
New button submission in Webex Teams
New message Real-time
New message in Webex Teams

Any other trigger you can think up

Talkdesk

New Contact is Created Real-time
New Contact is Created in Talkdesk
Inbound Call reaches Contact Center Real-time
An Inbound Call Reaches Contact Center
OutBound Call Ends Real-time
OutBound Call Ends in Talkdesk

Any other trigger you can think up

Actions

Do this…

Cisco Webex Teams

Custom action
Custom action in Cisco Webex Teams (Custom)
Add person to room
Add person to room
Create room
Create room in Webex Teams
Get attachment details
Get attachment details in Webex Teams
Get message details
Get message details in Webex Teams
Get person details
Get person details in Webex Teams
Get room details
Get room details in Webex Teams
Post message
Post message in Webex Teams
Update room
Update room topic in Webex Teams

Any other action you can think up

Talkdesk

Custom action
Custom action in Talkdesk Connector (Custom)
Create Callback
Create Callback in Talkdesk
Create subscription
Create subscription in Talkdesk
Create User
Create a new user in Talkdesk
Download report
Download report in Talkdesk
Get Contact by ID
Get Contact by ID in Talkdesk
Get subscription
Get subscription in Talkdesk
Get user by email
Get User by email in Talkdesk
List queries
List queries in Talkdesk
Update subscription
Update subscription in Talkdesk

Any other action you can think up

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