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Customize your ServiceNow and Sugar Crm integration with the following
triggers and actions.
Triggers
When this happens…
Sugar Crm
- New recordNew record in SugarCRM
- New/updated recordNew/updated record in SugarCRM
Any other trigger you can think up
Actions
Do this…
ServiceNow
- Custom actionCustom action in ServiceNow (Custom) (Custom)
- Add relation to configuration itemAdd relation to configuration item in ServiceNow
- Create configuration itemCreate configuration item in ServiceNow
- Delete configuration item relationDelete configuration item relation in ServiceNow
- Get configuration itemGet configuration item in ServiceNow
- Search configuration itemsSearch configuration items in ServiceNow
- Update configuration itemUpdate configuration item in ServiceNow
Any other action you can think up
Sugar Crm
- Create recordCreate record in SugarCRM
- Custom actionCustom action in SugarCRM
- Delete recordDelete record in SugarCRM
- Get record details by IDGet details of specific record in SugarCRM
- Get records by email addressGet records by email address in SugarCRM
- Search recordsSearch records in SugarCRM
- Update recordUpdate record in SugarCRM
Any other action you can think up
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