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Customize your JIRA Service Desk and Slack secondary integration with the following triggers and actions.

Triggers

When this happens…

JIRA Service Desk
  • New customer request
    New customer request in Jira Service Desk
  • Any other trigger you can think up

Slack secondary
  • Button click Real-time
    New button click in Slack secondary
  • New event Real-time
    New event in Slack secondary
  • Any other trigger you can think up

Actions

Do this…

JIRA Service Desk
  • Create comment
    Create comment for issue in Jira Service Desk
  • Create customer
    Create customer in Jira Service Desk
  • Create customer request
    Create customer request in Jira Service Desk
  • Get comment by ID
    Get comment by ID in Jira Service Desk
  • Get issue in queue
    Get issues in queue in Jira Service Desk
  • Get queues
    Get queues in Jira Service Desk
  • List comments
    Search comment in Jira Service Desk
  • Any other action you can think up

Slack secondary
  • Custom action
    Custom action in Slack secondary (Custom)
  • Archive conversation
    Archive conversation in Slack secondary
  • Create conversation (channels and groups)
    Create conversation in Slack secondary
  • Get user by email
    Get user info by email
  • Invite users to conversation
    Invite users to conversation in Slack secondary
  • Respond to button click
    Respond to button click in Slack secondary
  • Post message
    Post message in Slack secondary
  • Set conversation purpose
    Set conversation purpose in Slack secondary
  • Set conversation topic
    Set conversation topic in Slack secondary
  • Unarchive conversation
    Unarchive conversation in Slack secondary
  • Any other action you can think up

  • Show all 10

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