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Customize your Freshservice and Slack secondary integration with the following triggers and actions.

Triggers

When this happens…

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice
  • Any other trigger you can think up

Slack secondary
  • Button click Real-time
    New button click in Slack secondary
  • New event Real-time
    New event in Slack secondary
  • Any other trigger you can think up

Actions

Do this…

Freshservice
  • Create incident
    Create incident in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Custom action
    Custom action in Freshservice
  • Get requester by ID
    Get requester by ID in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice
  • Any other action you can think up

  • Show all 8
Slack secondary
  • Custom action
    Custom action in Slack secondary (Custom)
  • Archive conversation
    Archive conversation in Slack secondary
  • Create conversation (channels and groups)
    Create conversation in Slack secondary
  • Get user by email
    Get user info by email
  • Invite users to conversation
    Invite users to conversation in Slack secondary
  • Respond to button click
    Respond to button click in Slack secondary
  • Post message
    Post message in Slack secondary
  • Set conversation purpose
    Set conversation purpose in Slack secondary
  • Set conversation topic
    Set conversation topic in Slack secondary
  • Unarchive conversation
    Unarchive conversation in Slack secondary
  • Any other action you can think up

  • Show all 10

Let us tailor your Freshservice and Slack secondary integrations

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