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Customize your Workbot for Slack and Talkdesk integration with the following
triggers and actions.
Triggers
When this happens…
Workbot for Slack
- New command Real-timeNew command to Slack Workbot
- New URL mention Real-timeNew message with URL mention from Slack
- New dynamic menu event Real-timeNew dynamic menu event in Workbot
- New help message trigger Real-timeNew help message to Workbot
- New Shortcut trigger Real-timeNew shortcut to Slack Workbot
- New event Real-timeNew event to Slack Workbot
Any other trigger you can think up
Talkdesk
- New Contact is Created Real-timeNew Contact is Created in Talkdesk
- Inbound Call reaches Contact Center Real-timeAn Inbound Call Reaches Contact Center
- OutBound Call Ends Real-timeOutBound Call Ends in Talkdesk
Any other trigger you can think up
Actions
Do this…
Workbot for Slack
- Custom actionCustom action in Workbot for Slack (Custom)
- Open/update or push modal viewOpen/update or push a modal view as Slack Workbot
- Delete messageDelete message as Slack Workbot
- Download attachmentDownload attachment from Slack Workbot
- Return menu optionsReturn menu options
- Get user infoGet user info by email or user ID
- Publish App Home viewPublish an app home view
- Post dialogPost dialog for Slack Workbot
- Post messagePost message as Slack Workbot
- Post command reply (old version)Post command reply as Slack Workbot
- Post command replyPost command reply as Slack Workbot
- Update blocks by block idUpdate blocks in messages, modal views, and App home
- Post attachmentPosts attachment as Slack Workbot
Any other action you can think up
Talkdesk
- Custom actionCustom action in Talkdesk Connector (Custom)
- Create CallbackCreate Callback in Talkdesk
- Create subscriptionCreate subscription in Talkdesk
- Create UserCreate a new user in Talkdesk
- Download reportDownload report in Talkdesk
- Get Contact by IDGet Contact by ID in Talkdesk
- Get subscriptionGet subscription in Talkdesk
- Get user by emailGet User by email in Talkdesk
- List queriesList queries in Talkdesk
- Update subscriptionUpdate subscription in Talkdesk
Any other action you can think up
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