SailPoint and ServiceM8 integrations and automations

Do everything in one place

Customize your SailPoint and ServiceM8 integration with the following triggers and actions.

Triggers

When this happens…

SailPoint
  • Access Request Dynamic Approval Real-time
    Route an access request to an additional approval step by an identity or a governance group.
  • Access Request Postapproval Real-time
    An access request has passed all approval steps and is ready to be provisioned.
  • Access Request Preapproval Real-time
    Approve or deny an access request before it is sent to the first approver.
  • Account Aggregation Completed Real-time
    An account aggregation operation has completed.
  • Identity Attributes Changed Real-time
    One or more attributes for an identity have changed
  • Identity Deleted Real-time
    An identity has been deleted in Identity Now.
  • New Identity Created Real-time
    A new identity has been created in Identity Now.
  • Saved Search Completed Real-time
    A report generated from a saved search subscription is available to be processed

    • Any other trigger you can think up

ServiceM8
  • Contact created
    Contact created in ServiceM8
  • Job activity created
    Job activity created in ServiceM8
  • Material created
    Material created in ServiceM8
  • Staff created
    Staff created in ServiceM8
  • Job quoted
    Job quoted in ServiceM8
  • Client updated
    Client updated in ServiceM8
  • Job updated
    Job updated in ServiceM8

    • Any other trigger you can think up

Actions

Do this…

SailPoint
  • Custom action
    Custom action in SailPoint
  • Get Account Activity
    This gets a single account activity.
  • Get Certification Campaign
    This gets a single certification campaign by ID.
  • List Account Activities
    This gets a collection of account activities that satisfy the given parameters.
  • List Certification Campaigns
    This gets multiple certification campaigns that satisfy the given parameters.
  • List Public Identities
    Returns a list of publicly viewable identities in Identity Now.
  • List Requestable Objects
    Returns a list of acccess items that that can be requested through the Submit Access Request action.
  • Respond to Trigger
    This will submit a response to a REQUEST_RESPONSE trigger.
  • Submit Access Request
    This submits the access request into IdentityNow, where it will follow any IdentityNow approval processes.
  • Upload Account Source File
    This uploads a CSV formatted account file generated from an identity source to Identity Now. IDN will automatically perform account aggregation when the file is received.

    • Any other action you can think up

ServiceM8
  • Add job
    Add job in ServiceM8
  • Add job material
    Add job material to a job in ServiceM8
  • Create material
    Create material in ServiceM8
  • Add staff
    Add new staff in ServiceM8
  • Create client
    Create client in ServiceM8
  • Create contact
    Create contact in ServiceM8
  • Get client details by UUID
    Get client details in ServiceM8
  • Get job by UUID
    Get job in ServiceM8
  • Get job materials by job/UUID Batch
    Get job materials in ServiceM8
  • Get staff by UUID
    Get staff in ServiceM8
  • Search client
    Search client in ServiceM8
  • Search contact Batch
    Search contact in ServiceM8
  • Search job activities Batch
    Search job activities in ServiceM8
  • Search materials
    Search materials in ServiceM8
  • Search staff Batch
    Search staff in ServiceM8
  • Update client
    Update client in ServiceM8
  • Update contact
    Update contact in ServiceM8
  • Update job
    Update job in ServiceM8
  • Update material
    Update material in ServiceM8

    • Any other action you can think up

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