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Customize your BMC Helix ITSM and SAP Sales Cloud integration with the following
triggers and actions.
Triggers
When this happens…
BMC Helix ITSM
- New/updated recordNew/updated record in BMC Helix ITSM
Any other trigger you can think up
SAP Sales Cloud
- New recordNew record in SAP Sales Cloud
- New/updated recordNew/updated record in SAP Sales Cloud
Any other trigger you can think up
Actions
Do this…
BMC Helix ITSM
- Custom actionCustom action in (Custom)
- Create recordCreate record in BMC Helix ITSM
- Get record details by IDGet record in BMC Helix ITSM
- Search recordsSearch records in BMC Helix ITSM
- Update recordUpdate record in BMC Helix ITSM
Any other action you can think up
SAP Sales Cloud
- Custom actionCustom action in (Custom)
- Create recordCreate record in SAP Sales Cloud
- Get record detailsGet details of specific record in SAP Sales Cloud
- Search recordsSearch records in SAP Sales Cloud
- Update recordUpdate record in SAP Sales Cloud
Any other action you can think up
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