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Customize your Connect Wise and RingCentral integration with the following triggers and actions.

Triggers

When this happens…

Connect Wise
  • New ticket
    New Ticket in Connectwise
  • New/Updated ticket
    New/Updated Ticket in Connectwise
  • Any other trigger you can think up

RingCentral
  • Call ended
    Call ended in RingCentral
  • New call
    New call in RingCentral
  • New call recording
    New call recording in RingCentral
  • New company level call
    New company level call in Ringcentral
  • New event trigger Real-time
    New event in RingCentral
  • New sms
    New SMS in RingCentral
  • Any other trigger you can think up

Actions

Do this…

Connect Wise
  • Create record
    Create record in Connectwise
  • Custom action
    Custom action in Connectwise
  • Delete record
    Delete record in Connectwise
  • Get record details by ID
    Get record in Connectwise
  • Search records
    Search records in Connectwise
  • Update record
    Update record in Connectwise
  • Any other action you can think up

RingCentral
  • Custom action
    Custom action in RingCentral (Custom)
  • Ring out
    Make RingOut call in RingCentral
  • Send pager message
    Send pager message in Ringcentral
  • Send sms
    Send sms in Ringcentral
  • Any other action you can think up

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