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Customize your BMC Helix ITSM and Ring Central Video integration with the following
triggers and actions.
Triggers
When this happens…
BMC Helix ITSM
- New/updated recordNew/updated record in BMC Helix ITSM
Any other trigger you can think up
Actions
Do this…
BMC Helix ITSM
- Custom actionCustom action in (Custom)
- Create recordCreate record in BMC Helix ITSM
- Get record details by IDGet record in BMC Helix ITSM
- Search recordsSearch records in BMC Helix ITSM
- Update recordUpdate record in BMC Helix ITSM
Any other action you can think up
Ring Central Video
- Make calloutMake callout in RingCentral Video
- Cancel ringout callCancel ringout call in RingCentral Video
- Create objectCreate an object in RingCentral Video
- Custom actionCustom action in RingCentral Video
- Delete objectDelete an object in RingCentral Video
- Get objectGet an object in RingCentral Video
- Join teamJoin a team in RingCentral Video
- Leave teamLeave a team in RingCentral Video
- Make ringout callMake ringout call in RingCentral Video
- Publish notePublish a note in RingCentral Video
- Reply with textReply with text in RingCentral Video
- Search objectSearch an object in RingCentral Video
- Send SMSSend SMS in RingCentral Video
- Update objectUpdate an object in RingCentral Video
Any other action you can think up
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