Do everything in one place
Customize your Freshservice and On-prem files integration with the following
triggers and actions.
Triggers
When this happens…
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
On-prem files
- New CSV file in folder BatchNew CSV file in on-prem folder
- New lines in CSV file BatchNew batch of lines in on-prem CSV file
- New line in CSV fileNew line in on-prem CSV file
- New file in folderNew file in on-prem folder
Any other trigger you can think up
Actions
Do this…
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
On-prem files
- Append line to CSV fileAppend a line to an on-prem CSV file
- Create folderCreate a new folder in a specified on-prem folder
- Delete fileDelete a file in an on-prem folder
- Delete folderDeletes an on-prem folder
- Download fileDownload an on-prem file
- Generate on-prem file URLGenerate an on-prem file URL to be used in other connectors.
- List files in folder BatchList all files in an on-prem folder
- Move fileMove an on-prem file to a different folder
- Rename fileRename an on-prem file
- Upload file (Legacy)Upload a new file to an on-prem folder
- Upload fileUpload a new file to an on-prem folder
Any other action you can think up
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