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Customize your Nokia SPS and Talkdesk integration with the following triggers and actions.

Triggers

When this happens…

Talkdesk
  • New Contact is Created Real-time
    New Contact is Created in Talkdesk
  • Inbound Call reaches Contact Center Real-time
    An Inbound Call Reaches Contact Center
  • OutBound Call Ends Real-time
    OutBound Call Ends in Talkdesk
  • Any other trigger you can think up

Actions

Do this…

Nokia SPS
  • Create account
    Create account in Nokia SPS
  • Create bundle
    Create bundle in Nokia SPS
  • Create charging service
    Create charging service in Nokia SPS
  • Create device
    Create device in Nokia SPS
  • Create group
    Create group in Nokia SPS
  • Create user
    Create user in Nokia SPS
  • Get account by ID
    Get account by ID in Nokia SPS
  • Get bundle by name
    Get bundle by name in Nokia SPS
  • Get device by ID
    Get device by ID in Nokia SPS
  • Get group by ID
    Get group by ID in Nokia SPS
  • Get user by ID
    Get user by ID in Nokia SPS
  • Update group
    Update group in Nokia SPS
  • Any other action you can think up

Talkdesk
  • Custom action
    Custom action in Talkdesk Connector (Custom)
  • Create Callback
    Create Callback in Talkdesk
  • Create subscription
    Create subscription in Talkdesk
  • Create User
    Create a new user in Talkdesk
  • Download report
    Download report in Talkdesk
  • Get Contact by ID
    Get Contact by ID in Talkdesk
  • Get subscription
    Get subscription in Talkdesk
  • Get user by email
    Get User by email in Talkdesk
  • List queries
    List queries in Talkdesk
  • Update subscription
    Update subscription in Talkdesk
  • Any other action you can think up

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