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Customize your NHS Electronic Staff Record (ESR) Wrapper and Zendesk integration with the following
triggers and actions.
Triggers
When this happens…
Zendesk
- New organizationNew organization in Zendesk
- New ticketNew ticket in Zendesk
- New ticket Real-timeNew ticket in Zendesk
- New/updated records BatchTrigger processes batches of new or updated records
- New userNew user in Zendesk
- New/updated organizationNew/updated organization in Zendesk
- New/updated ticketNew/updated ticket in Zendesk
- New/updated ticket Real-timeNew/updated ticket in Zendesk
- New/updated userNew/updated user in Zendesk
Any other trigger you can think up
Actions
Do this…
NHS Electronic Staff Record (ESR) Wrapper
- GET Absence RecordGet individual Absence Record
- GET Absence Record ListGet Absence Record List
- GET Competence Assignment RecordGet individual Competence Assignment Record
- GET Competence Assignment Record ListGet Competence Assignment Record List
- GET Competence Definition RecordGet individual Competence Definition Record
- GET Competence Definition Record ListGet Competence Definition Record List
- GET Competency RecordGet individual Competency Record
- GET Competency Record ListGet Competency Record List
- GET Costing RecordGet individual Costing Record
- GET Costing Record ListGet Costing Record List
- GET Disability RecordGet individual Disability Record
- GET Disability Record ListGet Disability Record List
- GET Element RecordGet individual Element Record
- GET Element Record ListGet Element Record List
- GET Location RecordGet individual Location Record
- GET Location Record ListGet Location Record List
- GET Organisation RecordGet individual Organisation Record
- GET Organisation Record ListGet Organisation Record List
- GET Person Eit RecordGet individual Person Eit Record
- GET Person Eit Record ListGet Person Eit Record List
- GET Person RecordGet individual Person Record
- GET Person Record ListGet Person Record List
- GET Position Eit RecordGet individual Position Eit Record
- GET Position Eit Record ListGet Position Eit Record List
- GET Position RecordGet individual Position Record
- GET Position Record ListGet Position Record List
- GET Qualification RecordGet individual Qualification Record
- GET Qualification Record ListGet Qualification Record List
- GET Sit RecordGet individual Sit Record
- GET Sit Record ListGet Sit Record List
- GET Training Absence RecordGet individual Training Absence Record
- GET Training Absence Record ListGet Training Absence Record List
Any other action you can think up
Zendesk
- Custom actionCustom action in Zendesk (Custom)
- Create organization membershipCreate organization membership in Zendesk
- Bulk update ticketsBulk update tickets in Zendesk
- Create/update records BatchUpsert records in Zendesk
- Solve ticketSolve ticket in Zendesk
- Create custom object recordCreate custom object record in Zendesk
- Create organizationCreate organization in Zendesk
- Create relationship recordCreate relationship record in Zendesk
- Create ticketCreate ticket in Zendesk
- Upload attachmentUpload attachment to Zendesk
- Create userCreate user in Zendesk
- Delete custom object record by IDDelete custom object record in Zendesk
- Delete relationship record by IDDelete relationship record in Zendesk
- Delete ticketDelete ticket in Zendesk
- Get custom object record by IDGet custom object record in Zendesk
- Get organization details by IDGet organization details in Zendesk
- Get organizations by external IDs BatchGet organizations in Zendesk
- Get relationship record(s) BatchGet relationship record(s) in Zendesk
- Get ticket details by IDGet ticket details in Zendesk
- Get comments for ticket BatchGet comments for a ticket in Zendesk
- Get list of tickets by external IDs BatchGet list of tickets by external IDs in Zendesk
- Get user details by IDGet user details in Zendesk
- Get list of custom object records by external IDs BatchGet custom object records in Zendesk
- List user identities BatchGet user identity details in Zendesk
- Get group by nameGet group by name group in Zendesk
- Search organization member BatchSearch for a organization member in Zendesk
- Search organizations BatchSearch for organizations in Zendesk
- Search tickets BatchSearch for tickets in Zendesk
- Search users BatchSearch for users in Zendesk
- Update custom object recordUpdate custom object record in Zendesk
- Update organizationUpdate organization in Zendesk
- Update ticketUpdate ticket in Zendesk
- Update userUpdate user in Zendesk
Any other action you can think up
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