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Customize your NHS Electronic Staff Record (ESR) Wrapper and Zendesk integration with the following triggers and actions.

Triggers

When this happens…

Zendesk
  • New organization
    New organization in Zendesk
  • New ticket
    New ticket in Zendesk
  • New ticket Real-time
    New ticket in Zendesk
  • New/updated records Batch
    Trigger processes batches of new or updated records
  • New user
    New user in Zendesk
  • New/updated organization
    New/updated organization in Zendesk
  • New/updated ticket
    New/updated ticket in Zendesk
  • New/updated ticket Real-time
    New/updated ticket in Zendesk
  • New/updated user
    New/updated user in Zendesk
  • Any other trigger you can think up

Actions

Do this…

NHS Electronic Staff Record (ESR) Wrapper
  • GET Absence Record
    Get individual Absence Record
  • GET Absence Record List
    Get Absence Record List
  • GET Competence Assignment Record
    Get individual Competence Assignment Record
  • GET Competence Assignment Record List
    Get Competence Assignment Record List
  • GET Competence Definition Record
    Get individual Competence Definition Record
  • GET Competence Definition Record List
    Get Competence Definition Record List
  • GET Competency Record
    Get individual Competency Record
  • GET Competency Record List
    Get Competency Record List
  • GET Costing Record
    Get individual Costing Record
  • GET Costing Record List
    Get Costing Record List
  • GET Disability Record
    Get individual Disability Record
  • GET Disability Record List
    Get Disability Record List
  • GET Element Record
    Get individual Element Record
  • GET Element Record List
    Get Element Record List
  • GET Location Record
    Get individual Location Record
  • GET Location Record List
    Get Location Record List
  • GET Organisation Record
    Get individual Organisation Record
  • GET Organisation Record List
    Get Organisation Record List
  • GET Person Eit Record
    Get individual Person Eit Record
  • GET Person Eit Record List
    Get Person Eit Record List
  • GET Person Record
    Get individual Person Record
  • GET Person Record List
    Get Person Record List
  • GET Position Eit Record
    Get individual Position Eit Record
  • GET Position Eit Record List
    Get Position Eit Record List
  • GET Position Record
    Get individual Position Record
  • GET Position Record List
    Get Position Record List
  • GET Qualification Record
    Get individual Qualification Record
  • GET Qualification Record List
    Get Qualification Record List
  • GET Sit Record
    Get individual Sit Record
  • GET Sit Record List
    Get Sit Record List
  • GET Training Absence Record
    Get individual Training Absence Record
  • GET Training Absence Record List
    Get Training Absence Record List
  • Any other action you can think up

Zendesk
  • Custom action
    Custom action in Zendesk (Custom)
  • Create organization membership
    Create organization membership in Zendesk
  • Bulk update tickets
    Bulk update tickets in Zendesk
  • Create/update records Batch
    Upsert records in Zendesk
  • Solve ticket
    Solve ticket in Zendesk
  • Create custom object record
    Create custom object record in Zendesk
  • Create organization
    Create organization in Zendesk
  • Create relationship record
    Create relationship record in Zendesk
  • Create ticket
    Create ticket in Zendesk
  • Upload attachment
    Upload attachment to Zendesk
  • Create user
    Create user in Zendesk
  • Delete custom object record by ID
    Delete custom object record in Zendesk
  • Delete relationship record by ID
    Delete relationship record in Zendesk
  • Delete ticket
    Delete ticket in Zendesk
  • Get custom object record by ID
    Get custom object record in Zendesk
  • Get organization details by ID
    Get organization details in Zendesk
  • Get organizations by external IDs Batch
    Get organizations in Zendesk
  • Get relationship record(s) Batch
    Get relationship record(s) in Zendesk
  • Get ticket details by ID
    Get ticket details in Zendesk
  • Get comments for ticket Batch
    Get comments for a ticket in Zendesk
  • Get list of tickets by external IDs Batch
    Get list of tickets by external IDs in Zendesk
  • Get user details by ID
    Get user details in Zendesk
  • Get list of custom object records by external IDs Batch
    Get custom object records in Zendesk
  • List user identities Batch
    Get user identity details in Zendesk
  • Get group by name
    Get group by name group in Zendesk
  • Search organization member Batch
    Search for a organization member in Zendesk
  • Search organizations Batch
    Search for organizations in Zendesk
  • Search tickets Batch
    Search for tickets in Zendesk
  • Search users Batch
    Search for users in Zendesk
  • Update custom object record
    Update custom object record in Zendesk
  • Update organization
    Update organization in Zendesk
  • Update ticket
    Update ticket in Zendesk
  • Update user
    Update user in Zendesk
  • Any other action you can think up

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