Do everything in one place
Customize your Gong.io and JIRA Service Desk integration with the following
triggers and actions.
Triggers
When this happens…
Gong.io
- New call Real-timeNew call in Gong.io
Any other trigger you can think up
JIRA Service Desk
- New customer requestNew customer request in Jira Service Desk
Any other trigger you can think up
Actions
Do this…
Gong.io
- Custom actionCustom action in Gong.io (Custom)
- Add callAdd call in Gong.io
- Add call mediaAdd call media in Gong.io
- Post a digital interactionCreate a digital interaction in Gong.io
- Get call by IDGet call by ID in Gong.io
- Search aggregated user data BatchSearch aggregated user data in Gong.io
- Search call scorecards BatchSearch call scorecards in Gong.io
- Search call transcripts BatchSearch call transcripts in Gong.io
- Search calls BatchSearch calls in Gong.io
- Search users BatchSearch users in Gong.io
Any other action you can think up
JIRA Service Desk
- Custom actionCustom action in JIRA Service Desk (Custom)
- Create commentCreate comment for issue in Jira Service Desk
- Create customerCreate customer in Jira Service Desk
- Create customer requestCreate customer request in Jira Service Desk
- Get comment by IDGet comment by ID in Jira Service Desk
- Get issue in queue BatchGet issues in queue in Jira Service Desk
- Get queues BatchGet queues in Jira Service Desk
- List comments BatchSearch comment in Jira Service Desk
Any other action you can think up
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