Do everything in one place

Customize your Gong.io and JIRA Service Desk integration with the following triggers and actions.

Triggers

When this happens…

Gong.io
  • New call Real-time
    New call in Gong.io
  • Any other trigger you can think up

JIRA Service Desk
  • New customer request
    New customer request in Jira Service Desk
  • Any other trigger you can think up

Actions

Do this…

Gong.io
  • Custom action
    Custom action in Gong.io (Custom)
  • Add call
    Add call in Gong.io
  • Add call media
    Add call media in Gong.io
  • Post a digital interaction
    Create a digital interaction in Gong.io
  • Get call by ID
    Get call by ID in Gong.io
  • Search aggregated user data Batch
    Search aggregated user data in Gong.io
  • Search call scorecards Batch
    Search call scorecards in Gong.io
  • Search call transcripts Batch
    Search call transcripts in Gong.io
  • Search calls Batch
    Search calls in Gong.io
  • Search users Batch
    Search users in Gong.io
  • Any other action you can think up

JIRA Service Desk
  • Custom action
    Custom action in JIRA Service Desk (Custom)
  • Create comment
    Create comment for issue in Jira Service Desk
  • Create customer
    Create customer in Jira Service Desk
  • Create customer request
    Create customer request in Jira Service Desk
  • Get comment by ID
    Get comment by ID in Jira Service Desk
  • Get issue in queue Batch
    Get issues in queue in Jira Service Desk
  • Get queues Batch
    Get queues in Jira Service Desk
  • List comments Batch
    Search comment in Jira Service Desk
  • Any other action you can think up

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