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Customize your Intercom and Pagerduty integration with the following
triggers and actions.
Triggers
When this happens…
Intercom
- New company Real-timeNew company in Intercom
- New contactNew contact in Intercom
- New conversationNew conversation in Intercom
- New userNew user in Intercom
- Updated contactUpdated contact in Intercom
- Updated conversationUpdated conversation in Intercom
- Updated userUpdated user in Intercom
Any other trigger you can think up
Pagerduty
- New incidentNew incident in PagerDuty
- New notificationNew notification in PagerDuty
Any other trigger you can think up
Actions
Do this…
Intercom
- Custom actionCustom action in Intercom (Custom)
- Add conversation noteAdd conversation note in Intercom
- Archive users BatchArchive users in Intercom
- Get conversation by IDGet conversation by ID in Intercom
- Reply to conversation as userReply to a conversation in Intercom
- Search conversations by user BatchSearch conversations by user in Intercom
- Search notes by user BatchSearch notes by user in Intercom
- Search segments by user BatchSearch segments by user in Intercom
- Search tags by user BatchSearch tags by user in Intercom
- Search userSearch user in Intercom
- Update userUpdate user in Intercom
- Create/update users BatchInsert/update users in Intercom
Any other action you can think up
Pagerduty
- Custom actionCustom action in Pagerduty (Custom)
- Add note to incidentAdd note to incident in PagerDuty
- Get incident by IDGet incident by ID in PagerDuty
- List log entries BatchList log entries in PagerDuty
- Search incident BatchSearch incident in PagerDuty
- Send an eventSend event in PagerDuty
- Update incidentUpdate incident in PagerDuty
Any other action you can think up
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