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Customize your IBM Watson Workspace and ServiceNow integration with the following triggers and actions.

Triggers

When this happens…

IBM Watson Workspace
  • New message Real-time
    New message in IBM Workspace
  • Any other trigger you can think up

ServiceNow
  • New record
    New record in a table in ServiceNow
  • New record Real-time
    New record in a table in ServiceNow
  • New record Batch
    New record in a table in ServiceNow
  • New/updated record Batch
    New/updated record in a table in ServiceNow
  • Scheduled record search Batch
    Scheduled record search using query in ServiceNow
  • New/updated record
    New/updated record in a table in ServiceNow
  • New/updated record Real-time
    New/updated record in a table in ServiceNow
  • Any other trigger you can think up

Actions

Do this…

IBM Watson Workspace
  • Get spaces
    Get spaces in IBM Workspace
  • Get user information
    Get user information in IBM Workspace
  • Send message
    Send message in IBM Workspace
  • Any other action you can think up

ServiceNow
  • Custom action
    Custom action in ServiceNow (Custom)
  • Create record
    Create record in a table in ServiceNow
  • Create record using a template
    Create record in a table using a template in ServiceNow
  • Search records
    Search for records in a table in ServiceNow
  • Search records using query
    Search for records using query in a table in ServiceNow
  • Update record
    Update record in a table in ServiceNow
  • Update record using a template
    Update record in a table using a template in ServiceNow
  • Any other action you can think up

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