Do everything in one place
Customize your Freshservice and Rally integration with the following
triggers and actions.
Triggers
When this happens…
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Rally
- Deleted recordDeleted record in Rally
- New/updated recordNew/updated record in Rally
- New/updated record Real-timeNew/updated record in Rally
Any other trigger you can think up
Actions
Do this…
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
Rally
- Create recordCreate record in Rally
- Custom actionCustom action in Rally
- Delete recordDelete record in Rally
- Download attachmentDownload attachment in Rally
- Get recordGet record in Rally
- Get relational recordsGet relational records in object in Rally
- Search recordsSearch records in Rally
- Update recordUpdate record in Rally
Any other action you can think up
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