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Customize your Freshservice and NHS Electronic Staff Record (ESR) Wrapper integration with the following
triggers and actions.
Triggers
When this happens…
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Actions
Do this…
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
NHS Electronic Staff Record (ESR) Wrapper
- GET Absence RecordGet individual Absence Record
- GET Absence Record ListGet Absence Record List
- GET Competence Assignment RecordGet individual Competence Assignment Record
- GET Competence Assignment Record ListGet Competence Assignment Record List
- GET Competence Definition RecordGet individual Competence Definition Record
- GET Competence Definition Record ListGet Competence Definition Record List
- GET Competency RecordGet individual Competency Record
- GET Competency Record ListGet Competency Record List
- GET Costing RecordGet individual Costing Record
- GET Costing Record ListGet Costing Record List
- GET Disability RecordGet individual Disability Record
- GET Disability Record ListGet Disability Record List
- GET Element RecordGet individual Element Record
- GET Element Record ListGet Element Record List
- GET Location RecordGet individual Location Record
- GET Location Record ListGet Location Record List
- GET Organisation RecordGet individual Organisation Record
- GET Organisation Record ListGet Organisation Record List
- GET Person Eit RecordGet individual Person Eit Record
- GET Person Eit Record ListGet Person Eit Record List
- GET Person RecordGet individual Person Record
- GET Person Record ListGet Person Record List
- GET Position Eit RecordGet individual Position Eit Record
- GET Position Eit Record ListGet Position Eit Record List
- GET Position RecordGet individual Position Record
- GET Position Record ListGet Position Record List
- GET Qualification RecordGet individual Qualification Record
- GET Qualification Record ListGet Qualification Record List
- GET Sit RecordGet individual Sit Record
- GET Sit Record ListGet Sit Record List
- GET Training Absence RecordGet individual Training Absence Record
- GET Training Absence Record ListGet Training Absence Record List
Any other action you can think up
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