Do everything in one place

Customize your Freshservice and Iterable integration with the following triggers and actions.

Triggers

When this happens…

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice
  • Any other trigger you can think up

Iterable
  • New event Real-time
    New System webhook event in Iterable
  • New workflow event Real-time
    New workflow event in Iterable
  • Any other trigger you can think up

Actions

Do this…

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice
  • Any other action you can think up

Iterable
  • Add subscribers to a list
    Add Subscribers to a list in Iterable
  • Update records in bulk
    Bulk update records in Iterable
  • Upsert records in bulk
    Bulk upsert records in Iterable
  • Create record
    Create record in Iterable
  • Custom action
    Custom action in Iterable
  • Delete record
    Delete record in Iterable
  • Export data
    Export Data in Iterable
  • Get record details
    Get details of specific record in Iterable
  • Search records
    Search record in Iterable
  • Send notification
    Send object in Iterable
  • Subscribe a user
    Subscribe a User to a group in Iterable
  • Unsubscribe a user
    Unsubscribe a User to a group in Iterable
  • Update record
    Update record in Iterable
  • Upsert record
    Upsert record in Iterable
  • Any other action you can think up

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