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Customize your Cisco Webex Teams and Freshservice integration with the following triggers and actions.

Triggers

When this happens…

Cisco Webex Teams
  • New button submission Real-time
    New button submission in Webex Teams
  • New message Real-time
    New message in Webex Teams
  • Any other trigger you can think up

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice
  • Any other trigger you can think up

Actions

Do this…

Cisco Webex Teams
  • Custom action
    Custom action in Cisco Webex Teams (Custom)
  • Add person to room
    Add person to room
  • Create room
    Create room in Webex Teams
  • Get attachment details
    Get attachment details in Webex Teams
  • Get message details
    Get message details in Webex Teams
  • Get person details
    Get person details in Webex Teams
  • Get room details
    Get room details in Webex Teams
  • Post message
    Post message in Webex Teams
  • Update room
    Update room topic in Webex Teams
  • Any other action you can think up

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice
  • Any other action you can think up

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