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Customize your Amazon Lex and Freshservice integration with the following
triggers and actions.
Triggers
When this happens…
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Actions
Do this…
Amazon Lex
- Get BotRetrieve Bot information from Amazon Lex
- Get Bot AliasesRetrieve Bot Aliases information from Amazon Lex
- Get IntentRetrieve Intent information from Amazon Lex
- Get Slot typeRetrieve Slot type information from Amazon Lex
- Get VersionRetrieve object versions in Amazon lex
- Post textSend User input to Amazon Lex at runtime
- Upsert BotCreates a Bot or replaces an existing one in Amazon Lex
- Upsert Bot AliasCreates a Bot Alias or replaces an existing one in Amazon Lex
- Upsert IntentCreates an Intent or replaces an existing one in Amazon Lex
- Upsert Slot typeCreates a custom Slot type or replaces an existing one in Amazon Lex
Any other action you can think up
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
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