Do everything in one place
Customize your Active Directory and Freshservice integration with the following
triggers and actions.
Triggers
When this happens…
Active Directory
- New entryNew entry in Active Directory
- Scheduled entry search using search filter BatchScheduled entry search using search filter in Active Directory
- New/updated entryNew/updated entry in Active Directory
Any other trigger you can think up
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Actions
Do this…
Active Directory
- Add entryAdd entry in Active Directory
- Add groupAdd group in Active Directory
- Add userAdd user in Active Directory
- Add user to groupAdd user to group in Active Directory
- Delete entryDeletes an entry in Active Directory
- Disable a user accountDisable user in Active Directory
- Move user to Organizational unitMove user to Organizational unit in Active Directory
- Remove user from groupRemove user from group in Active Directory
- Rename entryRename entry in Active Directory
- Search entries BatchSearch entries in Active Directory
- Search groups BatchSearch groups in Active Directory
- Search users BatchSearch users in Active Directory
- Set password to UserSet user password in Active Directory
- Update entryUpdate entry in Active Directory
- Update userUpdate user in Active Directory
Any other action you can think up
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
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