Why you should automate with Freshdesk
solve tickets quickly
Why these integrations and automations matter:Delaying the response to a customer ticket leaves most clients frustrated, and it might even lead them to look elsewhere for better options. Integrations can help your departments share and resolve tickets more quickly.
Send customers to the right person
Easily prioritize and manage ticketsHelp team leaders resolve issues with custom integrations. No need to manually migrate tickets or login to new platforms.
Alert your team about ticket changesNotify your sales and support staff about new and updated tickets with Microsoft Teams and Slack integrations. Keep everyone up to date so they can manage tickets from a single app.
Do everything in one place
Customize your Freshdesk integration with the following triggers and actions.
When this happens…
- Closed ticketClosed ticket in FreshDesk
- Company createdCompany created in FreshDesk
- Company updatedCompany updated in FreshDesk
- New/updated ticketNew or updated ticket in Freshdesk
Any other trigger you can think up
- Custom actionCustom action in Freshdesk (Custom)
- Add note to ticketAdd note in FreshDesk
- Create companyCreate company in FreshDesk
- Create contactCreate contact in FreshDesk
- Create ticketCreate ticket in FreshDesk
- Get agent detailsGet agent details in FreshDesk
- Get group details by IDGet group details in FreshDesk
- Get ticket by IDGet ticket by ID from FreshDesk
- Get user detailsGet user details from FreshDesk
- Search companiesSearch companies in FreshDesk
- Search contactsSearch contacts in FreshDesk
- Search ticketsSearch tickets from FreshDesk
- Update companyUpdate company in FreshDesk
- Update contactUpdate contact in FreshDesk
- Update ticketUpdate ticket in FreshDesk
Any other action you can think up
Let us tailor your Freshdesk integrations
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Related Solutions & Content
About Freshdesk Integrations
Live chat is the preferred support channel for most customers, beating out phone, email, and social media. You can provide live chat support and other support services with Freshdesk.
Some customers still prefer more traditional support, and Freshdesk lets you communicate across all channels with one platform. Use custom ticket forms to collect data and permissions from customers. Streamline your systems and resolve tickets quickly.
Implement more custom workflows on your platform. Communicate with customers and answer questions via all available channels. Move customers between departments to provide more effective support. Gather and analyze data to make future decisions.
Integrate support and sales workflows by syncing Freshdesk with other applications. Workato allows for custom integrations with Freshdesk.
How you can integrate Freshdesk
- Use custom ticket forms to collect data and permissions from customers.
- Communicate with customers and answer questions via all available channels.
- Move customers between departments to provide more effective support.
- Gather and analyze data to make future decisions.