4.9

Freshdesk integrations and automations

Why you should automate with Freshdesk

solve tickets quickly
  • solve tickets quickly
  • Get a unified helpdesk
  • onboard & offboard easily
  • prevent churn with data

  • Why these integrations and automations matter:

    Delaying the response to a customer ticket leaves most clients frustrated, and it might even lead them to look elsewhere for better options. Integrations can help your departments share and resolve tickets more quickly.

  • Send customers to the right person

    Use integrations with ticketing systems like Jira and ServiceNow to manage tickets. Send incidents to relevant teams and departments and escalate tickets across your business.

  • Easily prioritize and manage tickets

    Help team leaders resolve issues with custom integrations. No need to manually migrate tickets or login to new platforms.

  • Alert your team about ticket changes

    Notify your sales and support staff about new and updated tickets with Microsoft Teams and Slack integrations. Keep everyone up to date so they can manage tickets from a single app.

Do everything in one place

Customize your Freshdesk integration with the following triggers and actions.

Triggers

When this happens…

Freshdesk
  • Closed ticket
    Closed ticket in FreshDesk
  • Company created
    Company created in FreshDesk
  • Company updated
    Company updated in FreshDesk
  • New/updated ticket
    New or updated ticket in Freshdesk

    • Any other trigger you can think up

Actions

Do this…

Freshdesk
  • Custom action
    Custom action in Freshdesk (Custom)
  • Add note to ticket
    Add note in FreshDesk
  • Create company
    Create company in FreshDesk
  • Create contact
    Create contact in FreshDesk
  • Create ticket
    Create ticket in FreshDesk
  • Get agent details
    Get agent details in FreshDesk
  • Get group details by ID
    Get group details in FreshDesk
  • Get ticket by ID
    Get ticket by ID from FreshDesk
  • Get user details
    Get user details from FreshDesk
  • Search companies
    Search companies in FreshDesk
  • Search contacts
    Search contacts in FreshDesk
  • Search tickets
    Search tickets from FreshDesk
  • Update company
    Update company in FreshDesk
  • Update contact
    Update contact in FreshDesk
  • Update ticket
    Update ticket in FreshDesk

    • Any other action you can think up

Let us tailor your Freshdesk integrations

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  • Accelerate work with intelligent automation
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Related Solutions & Content

About Freshdesk Integrations

Live chat is the preferred support channel for most customers, beating out phone, email, and social media. You can provide live chat support and other support services with Freshdesk.

Some customers still prefer more traditional support, and Freshdesk lets you communicate across all channels with one platform. Use custom ticket forms to collect data and permissions from customers. Streamline your systems and resolve tickets quickly.

Implement more custom workflows on your platform. Communicate with customers and answer questions via all available channels. Move customers between departments to provide more effective support. Gather and analyze data to make future decisions.

Integrate support and sales workflows by syncing Freshdesk with other applications. Workato allows for custom integrations with Freshdesk.

How you can integrate Freshdesk

  • Use custom ticket forms to collect data and permissions from customers.
  • Communicate with customers and answer questions via all available channels.
  • Move customers between departments to provide more effective support.
  • Gather and analyze data to make future decisions.
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