Live chat is the preferred support channel for most customers, beating out phone, email, and social media. You can provide live chat support and other support services with Freshdesk.
Some customers still prefer more traditional support, and Freshdesk lets you communicate across all channels with one platform. Use custom ticket forms to collect data and permissions from customers. Streamline your systems and resolve tickets quickly.
Implement more custom workflows on your platform. Communicate with customers and answer questions via all available channels. Move customers between departments to provide more effective support. Gather and analyze data to make future decisions.
Integrate support and sales workflows by syncing Freshdesk with other applications. Workato allows for custom integrations with Freshdesk.