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Customize your Facebook Page Management and Talkdesk integration with the following
triggers and actions.
Triggers
When this happens…
Facebook Page Management
- New or updated conversationNew or updated conversation in Facebook (custom)
- New or updated postNew or updated post in Facebook (custom)
Any other trigger you can think up
Talkdesk
- New Contact is Created Real-timeNew Contact is Created in Talkdesk
- Inbound Call reaches Contact Center Real-timeAn Inbound Call Reaches Contact Center
- OutBound Call Ends Real-timeOutBound Call Ends in Talkdesk
Any other trigger you can think up
Actions
Do this…
Facebook Page Management
- Get comments for the postGet comments in Facebook (custom)
- Get latest messages for the conversationGet latest messages in Facebook (custom)
- Get latest posts for the pageGet latest post in Facebook (custom)
- Get page detailsGet page details in Facebook (custom)
- Like commentLike a comment in Facebook (custom)
- Reply to commentReply to a comment in Facebook (custom)
- Reply to messageReply to a message in Facebook (custom)
Any other action you can think up
Talkdesk
- Custom actionCustom action in Talkdesk Connector (Custom)
- Create CallbackCreate Callback in Talkdesk
- Create subscriptionCreate subscription in Talkdesk
- Create UserCreate a new user in Talkdesk
- Download reportDownload report in Talkdesk
- Get Contact by IDGet Contact by ID in Talkdesk
- Get subscriptionGet subscription in Talkdesk
- Get user by emailGet User by email in Talkdesk
- List queriesList queries in Talkdesk
- Update subscriptionUpdate subscription in Talkdesk
Any other action you can think up
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