EdCast and Freshservice integrations and automations

Do everything in one place

Customize your EdCast and Freshservice integration with the following triggers and actions.

Triggers

When this happens…

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice

    • Any other trigger you can think up

Actions

Do this…

EdCast
  • Add Learning goals to the user
    Add a Learning goal to the user in Edcast LXP
  • Add a Member to a Group
    Add a member to a group in EdCast LXP
  • Assign manager to user
    Assign manager to user by User External ID or User Email ID.
  • Create a Group
    Create a group in EdCast LXP
  • Create User Badge
    Create badge for a user in EdCast LXP
  • Create User Skill
    Create Skill for a user in EdCast LXP
  • Create User Records
    Create users records in EdCast LXP (maximum batches of 10)
  • Custom action
    Custom action in EdCast LXP
  • Delete user skill
    Delete User Skill from Edcast LXP
  • Get list of users
    Get list of users in EdCast LXP
  • Get Groups
    Get groups in EdCast LXP
  • Get user by ID
    Get a user record in EdCast LXP
  • Get User Skill Credentials
    Get Skill credential for a user in EdCast LXP
  • Get Users Groups
    Returns the user's group(s) from EdCast LXP
  • Remove Learning goals to the user
    Remove a Learning goal of the user in Edcast LXP
  • Remove a Member From a Group
    Remove a Member from a Group in EdCast LXP
  • Unassign manager from user
    Unassign manager from user by User External ID or User Email ID
  • Update a Group
    Update a group in EdCast LXP
  • Update User Record by ID
    Update a user record in EdCast LXP
  • Update User Status
    Update a user's status in EdCast LXP

    • Any other action you can think up

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice

    • Any other action you can think up

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