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Customize your Amazon Lex and Connect Wise integration with the following triggers and actions.

Triggers

When this happens…

Connect Wise
  • New ticket
    New Ticket in Connectwise
  • New/Updated ticket
    New/Updated Ticket in Connectwise
  • Any other trigger you can think up

Actions

Do this…

Amazon Lex
  • Get Bot
    Retrieve Bot information from Amazon Lex
  • Get Bot Aliases
    Retrieve Bot Aliases information from Amazon Lex
  • Get Intent
    Retrieve Intent information from Amazon Lex
  • Get Slot type
    Retrieve Slot type information from Amazon Lex
  • Get Version
    Retrieve object versions in Amazon lex
  • Post text
    Send User input to Amazon Lex at runtime
  • Upsert Bot
    Creates a Bot or replaces an existing one in Amazon Lex
  • Upsert Bot Alias
    Creates a Bot Alias or replaces an existing one in Amazon Lex
  • Upsert Intent
    Creates an Intent or replaces an existing one in Amazon Lex
  • Upsert Slot type
    Creates a custom Slot type or replaces an existing one in Amazon Lex
  • Any other action you can think up

Connect Wise
  • Create record
    Create record in Connectwise
  • Custom action
    Custom action in Connectwise
  • Delete record
    Delete record in Connectwise
  • Get record details by ID
    Get record in Connectwise
  • Search records
    Search records in Connectwise
  • Update record
    Update record in Connectwise
  • Any other action you can think up

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