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Customize your Cisco Webex Teams and ServiceNow secondary integration with the following triggers and actions.

Triggers

When this happens…

Cisco Webex Teams
  • New message Real-time
    New message in Spark
  • Any other trigger you can think up

ServiceNow secondary
  • New record
    New record in a table in ServiceNow secondary
  • New record Real-time
    New record in a table in ServiceNow secondary
  • New record Batch
    New record in a table in ServiceNow secondary
  • New/updated record Batch
    New/updated record in a table in ServiceNow secondary
  • Scheduled record search Batch
    Scheduled record search using query in ServiceNow secondary
  • New/updated record
    New/updated record in a table in ServiceNow secondary
  • New/updated record Real-time
    New/updated record in a table in ServiceNow secondary
  • Any other trigger you can think up

Actions

Do this…

Cisco Webex Teams
  • Custom action
    Custom action in Cisco Webex Teams (Custom)
  • Add person to room
    Add person to room
  • Create room
    Create room in Spark
  • Get message details
    Get message details in Spark
  • Get person details
    Get person details in Spark
  • Get room details
    Get room details in Spark
  • Post message
    Post message in Spark
  • Update room
    Update room topic in Spark
  • Any other action you can think up

  • Show all 8
ServiceNow secondary
  • Custom action
    Custom action in ServiceNow secondary (Custom)
  • Create record
    Create record in a table in ServiceNow secondary
  • Create record using a template
    Create record in a table using a template in ServiceNow secondary
  • Search records
    Search for records in a table in ServiceNow secondary
  • Search records using query
    Search for records using query in a table in ServiceNow secondary
  • Update record
    Update record in a table in ServiceNow secondary
  • Update record using a template
    Update record in a table using a template in ServiceNow secondary
  • Any other action you can think up

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