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Customize your BMC Innovation Suite and IBM Db2 integration with the following triggers and actions.

Triggers

When this happens…

BMC Innovation Suite
  • New or updated case
    New or updated case in BMC Innovation Suite
  • Any other trigger you can think up

Actions

Do this…

BMC Innovation Suite
  • Get all ticket statuses
    Get all ticket statuses in BMC Innovation Suite
  • Get case by ID
    Get case by ID in BMC Innovation Suite
  • Get person by ID
    Get person by ID in BMC Innovation Suite
  • Get questions by case ID
    Get questions by case ID in BMC Innovation Suite
  • Get reasons by ticket status ID
    Get reasons by ticket status ID in BMC Innovation Suite
  • Search case
    Search case in BMC Innovation Suite
  • Update case
    Update case in BMC Innovation Suite
  • Any other action you can think up

IBM Db2
  • Delete rows Batch
    Delete rows in a table in IBM Db2
  • Export query result
    Export query result as a CSV file in IBM Db2
  • Insert rows Batch
    Insert batch of rows in a table in IBM Db2
  • Run custom SQL Batch
    Run custom SQL in IBM Db2
  • Select rows Batch
    Select rows in a table in IBM Db2
  • Select rows using custom SQL Batch
    Select rows using custom SQL in IBM Db2
  • Upsert rows Batch
    Upsert batch of rows in a table in IBM Db2
  • Any other action you can think up

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