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Customize your BMC Helix ITSM and EdApp integration with the following triggers and actions.

Triggers

When this happens…

BMC Helix ITSM
  • New/updated record
    New/updated record in BMC Helix ITSM
  • Any other trigger you can think up

EdApp
  • Course Completed Real-time
    Gets Course details when Course is completed
  • Course Published Real-time
    Gets Course details when Course is published
  • Course Unpublished Real-time
    Gets Course details when Course is unpublished
  • Lesson Completed Real-time
    Gets Lesson details when Lesson is completed
  • Lesson Published Real-time
    Gets Lesson details when Lesson is published
  • Lesson Unpublished Real-time
    Gets Lesson details when Lesson is unpublished
  • Rapid Refresh Retry Session Started Notification Real-time
    Gets Rapid Refresh details when Rapid refresh retry session is started
  • Rapid Refresh Session Reminder Notification Real-time
    Gets Rapid Refresh details when Rapid refresh session is reminded
  • Rapid Refresh Session Started Notification Real-time
    Gets Rapid Refresh details when Rapid refresh session is started
  • Any other trigger you can think up

Actions

Do this…

BMC Helix ITSM
  • Custom action
    Custom action in (Custom)
  • Create record
    Create record in BMC Helix ITSM
  • Get record details by ID
    Get record in BMC Helix ITSM
  • Search records
    Search records in BMC Helix ITSM
  • Update record
    Update record in BMC Helix ITSM
  • Any other action you can think up

EdApp
  • Delete User
    Delete User in EdApp by Username
  • Get Course Collections
    Gets Catalog Course Collections in account with page and page size optional value
  • Get Course Lessons
    Gets Catalog Lessons in course with page and page size optional value
  • Get Courses
    Gets Catalog All Courses in account with page and page size optional value
  • Get Courses in Collection
    Gets Catalog All Courses in a course collection with page and page size optional value
  • Get User by Id
    Gets User in EdApp by User Id
  • Get User courses
    Gets User courses by User Id with page and page size optional value
  • Get Users
    Gets Users with page and page size optional value
  • Add or Update User
    Create User if not exists otherwise update to EdApp
  • Add or Update Users Batch
    Upload a batch of users to add or update based on username / externalid to EdApp
  • Any other action you can think up

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