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Customize your BIM 360 and Freshservice integration with the following triggers and actions.

Triggers

When this happens…

BIM 360
  • New or updated document in a project folder
    New or updated document in a project folder in BIM 360
  • New or updated document in a project folder and subfolders
    New or updated document in a project folder and subfolders in BIM 360
  • New or updated issue (V2) in a project
    New or updated issue (V2) in a project in BIM 360
  • New or updated object in a project
    New or updated object in a project in BIM 360
  • Any other trigger you can think up

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice
  • Any other trigger you can think up

Actions

Do this…

BIM 360
  • Custom action
    Custom action in BIM 360 (Custom)
  • Create issue in a project (V2)
    Create issue in a project (V2) in BIM 360
  • Create object in a project
    Create object in a project in BIM 360
  • Download cost document in a project
    Download generated cost document in a project in BIM 360
  • Download document in a project
    Download document in a project in BIM 360
  • Download drawing export in a project
    Download drawing export in a project in BIM 360
  • Export drawing in a project
    Export drawing in a project in BIM 360
  • Get document in a project
    Get document in a project in BIM 360
  • Get drawing export status in a project
    Get drawing export status in a project in BIM 360
  • Get folder contents Batch
    Get folder contents in BIM 360
  • Get folder info in a project
    Get folder info in a project in BIM 360
  • Get issue in a project (V2)
    Get issue in a project (V2) in BIM 360
  • Get object in a project
    Get object in a project in BIM 360
  • Get project details
    Get project details in BIM 360
  • Search issues in a project (V2) Batch
    Search issues in a project (V2) in BIM 360
  • Search objects in a project
    Search objects in a project in BIM 360
  • Update issue in a project (V2)
    Update issue in a project (V2) in BIM 360
  • Update object in a project
    Update object in a project in BIM 360
  • Upload document to a project
    Upload document to a project in BIM 360
  • Any other action you can think up

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice
  • Any other action you can think up

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