Do everything in one place
Customize your Bigtincan and Freshservice integration with the following
triggers and actions.
Triggers
When this happens…
Bigtincan
- New form submissionNew form submission in Bigtincan
- New storyNew story in Bigtincan
Any other trigger you can think up
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Actions
Do this…
Bigtincan
- Custom actionCustom action in Bigtincan (Custom)
- Create storyCreate story in Bigtincan
- Delete storyDelete story in Bigtincan
- Get form by IDGet form by ID in Bigtincan
- Get form data by ID BatchGet form data by ID in Bigtincan
- Get story by IDGet story by ID in Bigtincan
- List channels BatchList channels in Bigtincan
- List form categories BatchList form categories in Bigtincan
- List form fieldsList form fields in Bigtincan
- List forms BatchList forms in Bigtincan
- List stories BatchList stories in Bigtincan
- Update storyUpdate story in Bigtincan
Any other action you can think up
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
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