Barista and Workforce integrations and automations

Do everything in one place

Customize your Barista and Workforce integration with the following triggers and actions.

Triggers

When this happens…

Actions

Do this…

Barista
  • Onboard Employee
    Create Employee in 'Barista
  • Post KB
    Create KB in 'Barista
  • Delete Employee
    Delete Employee in Barista
  • Generate Integration Token
    Generate Integration Token in ' 'Barista
  • Get All Employees
    GET All Employees from Barista
  • Get All KBs
    GET All KBs from Barista
  • Get Conversation from Channel
    GET Conversation from Channel
  • Get Employee by Email
    Search Employee in Barista
  • Get Employee by ID
    Search Employee in Barista
  • Get Report9 by ESP Filters
    GET Report9 Data in ' 'Barista
  • Get Task
    Get Task from ' 'Barista
  • Get Task by Channel ID
    Get Task from ' 'Barista
  • Parse CSV Data
    Parse CSV Data in Barista
  • Parse CSV Status Check
    Parse CSV Status Check in Barista
  • Patch KB
    Patch KB in 'Barista
  • Post Data To Channel
    Post Data to Barista channel
  • Post Sync IDs
    Post Sync IDs in Barista
  • Search Employees
    Search Employees in Barista
  • Terminate Employee
    Terminate Employee in Barista
  • Update Channel Live Agent Session Mode
    Performs a PATCH to a Channel Object to set sys_custom_fields.start_live_agent_suppor=True/False
  • Update Employee
    Update Employee in ' 'Barista
  • Update Reference Number on Task
    Update Reference Number in ' 'Barista Task
  • Update Report9 Data
    Update Report9 Data in ' 'Barista
  • Update Task
    Update Task in ' 'Barista
  • Update Task Owner
    Change Owner on Tasks
  • Update Task Status
    Change Status on Tasks
  • Update Task Live Agent Session Mode
    Performs a PATCH to a Task Object to set sys_custom_fields.start_live_agent_suppor=True/False
  • Upload CSV file to barista
    Upload CSV File to Barista

    • Any other action you can think up

Workforce
  • Approves the time-off request
    Approves the time-off request in Workforce
  • Changes a time-off request status
    Changes a time-off request status in Workforce
  • Get leave balance by employee
    Get leave balance by employee in Workforce
  • Get periods by employee
    Get periods by employee in Workforce
  • Gets details for a time off request
    Gets details for a time off request in Workforce
  • Get version
    Get version in Workforce
  • Rejects the time-off request
    Rejects the time-off request in Workforce
  • Submits a time off request
    Submits a time off request in Workforce
  • Validate token
    Validate token in Workforce

    • Any other action you can think up

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