Do everything in one place

Customize your Amazon Lex and JIRA Service Desk integration with the following triggers and actions.

Triggers

When this happens…

JIRA Service Desk
  • New customer request
    New customer request in Jira Service Desk
  • Any other trigger you can think up

Actions

Do this…

Amazon Lex
  • Get Bot
    Retrieve Bot information from Amazon Lex
  • Get Bot Aliases
    Retrieve Bot Aliases information from Amazon Lex
  • Get Intent
    Retrieve Intent information from Amazon Lex
  • Get Slot type
    Retrieve Slot type information from Amazon Lex
  • Get Version
    Retrieve object versions in Amazon lex
  • Post text
    Send User input to Amazon Lex at runtime
  • Upsert Bot
    Creates a Bot or replaces an existing one in Amazon Lex
  • Upsert Bot Alias
    Creates a Bot Alias or replaces an existing one in Amazon Lex
  • Upsert Intent
    Creates an Intent or replaces an existing one in Amazon Lex
  • Upsert Slot type
    Creates a custom Slot type or replaces an existing one in Amazon Lex
  • Any other action you can think up

JIRA Service Desk
  • Custom action
    Custom action in JIRA Service Desk (Custom)
  • Create comment
    Create comment for issue in Jira Service Desk
  • Create customer
    Create customer in Jira Service Desk
  • Create customer request
    Create customer request in Jira Service Desk
  • Get comment by ID
    Get comment by ID in Jira Service Desk
  • Get issue in queue Batch
    Get issues in queue in Jira Service Desk
  • Get queues Batch
    Get queues in Jira Service Desk
  • List comments Batch
    Search comment in Jira Service Desk
  • Any other action you can think up

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