Amazon Lex and Freshservice integrations and automations

Do everything in one place

Customize your Amazon Lex and Freshservice integration with the following triggers and actions.

Triggers

When this happens…

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice

    • Any other trigger you can think up

Actions

Do this…

Amazon Lex
  • Get Bot
    Retrieve Bot information from Amazon Lex
  • Get Bot Aliases
    Retrieve Bot Aliases information from Amazon Lex
  • Get Intent
    Retrieve Intent information from Amazon Lex
  • Get Slot type
    Retrieve Slot type information from Amazon Lex
  • Get Version
    Retrieve object versions in Amazon lex
  • Post text
    Send User input to Amazon Lex at runtime
  • Upsert Bot
    Creates a Bot or replaces an existing one in Amazon Lex
  • Upsert Bot Alias
    Creates a Bot Alias or replaces an existing one in Amazon Lex
  • Upsert Intent
    Creates an Intent or replaces an existing one in Amazon Lex
  • Upsert Slot type
    Creates a custom Slot type or replaces an existing one in Amazon Lex

    • Any other action you can think up

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice

    • Any other action you can think up

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