Tag: customer service

10 Questions to Ask Yourself Before Creating an Industry Survey

Industry surveys—surveys of a particular field—are a valuable tool for any enterprise. They can help you gain insight into your field, hone your product to meet customer needs, and identify em ...

The Ultimate Guide to Increasing Customer Service Productivity Using Slack

  Successful businesses run like well-oiled machines. But for a company’s gears to work in tandem, collaboration between departments—from customer support (CS) to engineering—is key. ...

Can Strong Support Shape An Amazing Digital Customer Journey?

  From Amazon to Etsy to almost all software moving to the cloud, the internet has forever changed the way people buy. Technology and mobility have empowered consumers and shifted market d ...

The Future of Customer Service: Can Bots Actually Work?

  Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us live more productively. Beyond their personal applications, chatbot ...

The Future of Customer Service: Evolving Your Help Desk to Support A Better Customer Journey

  When something goes wrong and you need customer support, what's the first thing you do? It's safe to say that the majority of people will try to find the answer to their problem on the i ...

Automating Customer Service: Streamlining Account Changes and DevOps

This is part of our series Inside Workato’s Kitchen where we show you how we use our own product to automate each section of the business. Product trial, upsell and renewal optimization Str ...

Automating Customer Service: Smart Onboarding and a 360° Customer View

This is part of our series Inside Workato's Kitchen where we show you how we use our own product to automate each section of the business.  In a modern company, each department has their own b ...

10th Day of Automation: Using A.I. to Categorize Customer Service Tickets

It's the 10th Day of Automation! Only 2 more to go - see Day 8 and Day 9.  You can use Artificial Intelligence (A.I.) to automate the categorization of customer service tickets and take the pr ...

5th Day of Automation: Using AI for Smart Customer Service 🎄

It’s the 5th day of Automation! See Day 3 and Day 4. People are beginning to explore Artificial Intelligence (AI) and how it can help businesses - a trend sure to continue in 2017. With its ...

Zendesk and JIRA: How Jumia Makes Communication Between Customer Service and Engineering Seamless

Labored or inefficient communication between customer service and engineering is one of the most common roadblocks to providing the best customer service experience. Carlos Santos, the team leader ...

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