Tag: customer service

What Role Will CRMs Play in the Future of Work?

Technology is the basis of the future of work. Nowhere is this truer than in Customer Relationship Management (CRM), a term referring to technologies that manage customer interactions and data through ...

The Ultimate Guide To Optimizing Your NPS

Many businesses put customer growth and acquisition as the first thing on their agenda. But studies show that customer retention is equally—if not more—important. Happy customers are more likely t ...

10 Questions to Ask Yourself Before Creating an Industry Survey

Industry surveys—surveys of a particular field—are a valuable tool for any enterprise. They can help you gain insight into your field, hone your product to meet customer needs, and identify emergi ...

The Ultimate Guide to Increasing Customer Service Productivity Using Slack

Successful businesses run like well-oiled machines. But for a company’s gears to work in tandem, collaboration between departments—from customer support (CS) to engineering—is key. This might se ...

Can Strong Support Shape An Amazing Digital Customer Journey?

From Amazon to Etsy to almost all software moving to the cloud, the internet has forever changed the way people buy. Technology and mobility have empowered consumers and shifted market dynamics in the ...

The Future of Customer Service: Can Bots Actually Work?

Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us live more productively. Beyond their personal applications, chatbots can play an ...

The Future of Customer Service: Evolving Your Help Desk to Support A Better Customer Journey

When something goes wrong and you need customer support, what's the first thing you do? It's safe to say that the majority of people will try to find the answer to their problem on the internet before ...

Automating Customer Service: Streamlining Account Changes and DevOps

This is part of our series Inside Workato’s Kitchen where we show you how we use our own product to automate each section of the business. Product trial, upsell and renewal optimization Streaml ...

Automating Customer Service: Smart Onboarding and a 360° Customer View

This is part of our series Inside Workato's Kitchen where we show you how we use our own product to automate each section of the business.  In a modern company, each department has their own best- ...

10th Day of Automation: Using A.I. to Categorize Customer Service Tickets

It's the 10th Day of Automation! Only 2 more to go - see Day 8 and Day 9.  You can use Artificial Intelligence (A.I.) to automate the categorization of customer service tickets and take the proper ...

See how we automated our entire business.

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