Tag: Automating Customer Service

10 Questions to Ask Yourself Before Creating an Industry Survey

Industry surveys—surveys of a particular field—are a valuable tool for any enterprise. They can help you gain insight into your field, hone your product to meet customer needs, and identify emergi ...

The Future of Customer Service: What Role Will Artificial Intelligence Play?

What comes to mind when you think of artificial intelligence? Most people immediately associate the term with Terminator-like robots or self-driving vehicles—and they aren’t entirely wrong. But ar ...

The Future of Customer Service: Can Bots Actually Work?

Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us live more productively. Beyond their personal applications, chatbots can play an ...

The Future of Customer Service: Evolving Your Help Desk to Support A Better Customer Journey

  When something goes wrong and you need customer support, what's the first thing you do? It's safe to say that the majority of people will try to find the answer to their problem on the i ...

How We Implemented High-Tech, Account-Based Customer Success

No department needs to be better-connected across a company than Customer Support. In order to provide service with context, agents need easy access to the customer information and touchpoints through ...

The Top 10 No-Code Apps for Your Workflow

According to John Rymer, VP and Principal Analyst at Forrester Research, a heavy reliance on code is insufficient for meeting the changing demands of modern businesses. “If we rely solely on cod ...

4 Ways You Can Optimize Your Business Processes with A.I. —Today.

For many businesses, A.I. seems like a far-off technological advancement that will dramatically revolutionize the workplace. But A.I. isn’t a futuristic technology; it’s already here, and you ...

Innovate! A Guide to Future-Proofing Your Customer Service

Since the dawn of commerce, asking for support has had the reputation of being an unpleasant process. After all, if someone is asking for customer service, they're probably already unhappy. Maybe ...

Text for Customer Service: Integrating ServiceNow Express with Twilio

This is part of our series with ServiceNow. In this series, we’re bringing you the most popular automation workflows using ServiceNow Express. We’ll cover different integrations to boost your ...

Automating Customer Service: Streamlining Account Changes and DevOps

This is part of our series Inside Workato’s Kitchen where we show you how we use our own product to automate each section of the business. Product trial, upsell and renewal optimization Str ...

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