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Zendesk and JIRA: How Jumia Makes Communication Between Customer Service and Engineering Seamless

Labored or inefficient communication between customer service and engineering is one of the most common roadblocks to providing the best customer service experience. Carlos Santos, the team leader ...

Forbes Cloud 100: Here Are The Top 10 Private Companies Leading Cloud Computing In 2016

Forbes recently released their first-ever Forbes Cloud 100 for 2016. The list of top private cloud companies were chosen for their "financial health and growth of their business alongside exceptio ...

Workbot For Slack Now With Messaging Buttons: Never Type the Wrong Command Again

Workbot For Slack has a new feature and it's pretty awesome! Everyone knows that one of the biggest challenges for bot developers and the bots themselves has been to understand what the user is tr ...

How to Automate Your Partner Program and Automatically Send Contracts

A contract makes your brand new job official, grants you shares in a start-up, forges a partnership between two organizations, or means that your agency landed a client. Just a mere decade ago a c ...

Team Sourcing: A Glimpse into the Future of Work

Our VP of Business Development, Markus Zirn, discusses two of the biggest trends in tech - Slack and AI - and how Workato brings them together to create the future of work. Trend 1: Slack, the new ...

5 Ways to Integrate Eventbrite for Enterprise

There are 3 main categories of software users: small to medium sized business (SMB), enterprise, and consumer. Tools best suited for an enterprise might be too complicated for an SMB or too expens ...

WorkHack: Make Surveys Work For You with Automatic Response Gathering

Surveys are integral for many businesses and nonprofits to gather feedback in order to improve, prevent customer churn, and create reports for the board or your CEO; yet it can become a tedious ta ...

The Top Slack Integrations To Make Your Workday Easier

Slack has revolutionized in-office communications, making it easier for departments to stay informed with what the others are doing and for remote workers to stay in the loop. Instead of emailing Joan ...

6 Ways to Use Zendesk with Slack for Better Customer Service

Zendesk is an ideal way to keep customer service communications organized and is rapidly being adapted by SMBs. We’re not surprised - the dashboard is user-friendly and the ticket system helps ev ...

How WavHello Supercharged Their Email Marketing with Marketo and Workflow Automation

WavHello is a startup selling products that are designed to engage families from day one through the use of technology. Inspired by the co-founder's own wife's pregnancy and the desire to bond wit ...

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