Salesforce

How iPayment Inc. Extended Zendesk’s Capabilities with Workato for Agile Workflows

iPayment, Inc. is a leading provider of payment processing solutions for small to midsize businesses. Serving more than 137,000 customers, they provide everything needed to get a business started and ...

How Every Department Can Use Slack and Workbot for a More Productive 2018

As much as we try to maximize efficiency, we’re only human. We’re inherently bad at multitasking; only 2% of the population can multitask effectively according to Psychology Today. When we jump fr ...

Better Employee Onboarding with Intelligent HR Workflows

In any organization, the human resources (HR) team plays a crucial role in making the new employee experience wonderful and efficient. This responsibility starts the moment a new hire signs their cont ...

Can Digital Literacy Really Change Your Life?

Technology is rapidly changing how we work. It’s increasing our productivity, changing the devices we use, and turning us into better collaborators. With this shift in work, the demand for digital l ...

What Role Will CRMs Play in the Future of Work?

Technology is the basis of the future of work. Nowhere is this truer than in Customer Relationship Management (CRM), a term referring to technologies that manage customer interactions and data through ...

Dreaming Big with Salesforce: 5 Ways to Extend the Power of Your CRM

Since its inception in 1999, Salesforce has become the world’s leading CRM. Users find that the cloud-based app is thoughtfully designed and simple to pick up, yet robust enough for even the largest ...

5 Unique, Must-Attend Dreamforce 2017 Parties

There’s no shortage of parties during Dreamforce and it can be difficult to decide which ones you want to attend. To help you decide, we’ve rounded up a few of the most unique parties. From bacon ...

6 Dreamforce Sessions That Should Definitely Be On Your Calendar

Dreamforce, Salesforce's annual conference, is an experience like no other. It's a place for Salesforce users of all stripes to network, exchange ideas, and learn new skills—and maybe catch a great ...

How Salesforce Ohana Became One of the Strongest Case Studies for Effective Community Building

If you’ve visited San Francisco recently, chances are you’ve seen a glassy new skyscraper rising above the city. At 61 stories tall, the almost-finished Salesforce Tower will soon be the second-ta ...

The Ultimate Guide To Optimizing Your NPS

Many businesses put customer growth and acquisition as the first thing on their agenda. But studies show that customer retention is equally—if not more—important. Happy customers are more likely t ...

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