Jira

The Ultimate Guide to Increasing Customer Service Productivity Using Slack

  Successful businesses run like well-oiled machines. But for a company’s gears to work in tandem, collaboration between departments—from customer support (CS) to engineering—is key. ...

How Coupa Uses Workato to Streamline Incident Management

Coupa Software (NASDAQ: COUP) is a leading cloud-based spend management software company used by companies like Staples, Salesforce, H&R Block and more. As a Forbes Cloud 100 software company, ...

5 Powerful Ways to Transform Your Workflows with Slack and JIRA

  More and more businesses are turning to chat apps like Slack to communicate internally and to issue management platforms—like JIRA—to track issues and bugs. But according to market r ...

How One Successful Consultancy Leverages Workato in a Robust ITSM Toolchain

  In the world of consulting, Praecipio Consulting has quickly made a name for itself. Specializing in the Atlassian suite of products — including JIRA — they consult on Agile SDLC, D ...

How We Implemented High-Tech, Account-Based Customer Success

  No department needs to be better-connected across a company than Customer Support. In order to provide service with context, agents need easy access to the customer information and touch ...

How kCura Created a Seamless ITOps Workflow with Workato

kCura are the developers of the e-discovery software Relativity - a platform that helps document-heavy organizations like law firms, corporations, and government organizations, organize data, disc ...

The Top 10 No-Code Apps for Your Workflow

According to John Rymer, VP and Principal Analyst at Forrester Research, a heavy reliance on code is insufficient for meeting the changing demands of modern businesses. “If we rely solely on cod ...

BizOps Automation: Connecting the Service and Development Teams

This is the final installment of our series Inside Workato’s Kitchen, where we show you how we use our own product to automate each section of our business. Connecting Services to our Develop ...

Kaizen: How A Consulting Firm Integrated JIRA, Salesforce, and Hubspot

Kaizen, n.: a Japanese business philosophy of continuous improvement of working practices and personal efficiency In the consulting world, most work focuses on providing excellent client solutions. ...

BizOps Automation: Improving Collaboration Between Departments

This is part of our series Inside Workato’s Kitchen, where we show you how we use our own product to automate each section of our business. Collaboration between several departments and t ...

See how we automated our entire business.

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