Thought Leadership

Do Chat Apps Really Make You More Productive?

The pursuit of being productive is a never-ending journey. From adopting open-office floor plans to using friendly bots, business leaders have resorted to some truly innovative ideas to drive collabor ...

Intercom’s Brian Donohue on Good Product Design and the Future of Customer Service

When I bought my ticket to Inside Intercom: Lessons Learned months ago, I assumed it would be a nice meet up with a presentation and maybe some snacks. The morning of the event I was emailed an itiner ...

Are Chat Apps Like Slack the Future of Work? Absolutely.

“Most people don’t know this, but messaging apps are growing faster than social networks.” — Matt Schlicht, Founder & Editor, Chatbots Magazine A year ago, I couldn’t picture myself w ...

The Future of Customer Service: What Role Will Artificial Intelligence Play?

  What comes to mind when you think of artificial intelligence? Most people immediately associate the term with Terminator-like robots or self-driving vehicles—and they aren’t entirely ...

The Future of Customer Service: Can Bots Actually Work?

  Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us live more productively. Beyond their personal applications, chatbot ...

How We Implemented High-Tech, Account-Based Customer Success

  No department needs to be better-connected across a company than Customer Support. In order to provide service with context, agents need easy access to the customer information and touch ...

Holger Mueller on Digital Transformation and How You Can Catch Up

You may have seen Holger Mueller, VP and Principal Analyst at Constellation Research, on DisrupTV, speaking at various conferences, or on Twitter via his 32.4K followers. Whatever medium you encounter ...

A Note from Our CEO: Why Intelligent Automation Is Essential to Digital Transformation

Hi everyone. I’m Vijay Tella, the CEO of Workato. Today we made two big announcements as a company. First, we announced a new round of funding: $10M from Storm Ventures, Salesforce, and Workd ...

How MailChimp And Droga5 Created The Year’s Weirdest Ad Campaign

  In the past 8 years, MailChimp, an email automation platform, has gone from SMB darling to mainstream royalty. How? By creating the year’s weirdest campaign: “Did You Mean MailChimp? ...

8 Automation Stats Every CIO and Operations Employee Should See

In our increasingly digital age, automation is synonymous with driverless cars and robots in the checkout queue. But automation can also mean added assistance in the workplace, especially with men ...

See how we automated our entire business.

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