Thought Leadership

14 Stats That Demonstrate Why Your Digital Transformation Efforts Are Failing—And How To Fix Them

Digital transformation is one of the most popular business trends. Research shows that two-thirds of Global 2000 companies will, by the end of 2017, have placed digital transformation at the core of t ...

What Skills Will Thrive in the Fourth Industrial Revolution?

According to the World Economic Forum, we’re now living in the Fourth Industrial Revolution. Not unlike the first three, the Fourth Industrial revolution is changing the way we work—except instead ...

Five Fortune 500 Companies Leading Digital Transformation

On a fundamental level, digital transformation is a full-scale commitment to continuous business innovation. It starts with the right leadership, a forward-thinking mindset, and a  bottom-up cultural ...

What Role Will CRMs Play in the Future of Work?

Technology is the basis of the future of work. Nowhere is this truer than in Customer Relationship Management (CRM), a term referring to technologies that manage customer interactions and data through ...

How Salesforce Ohana Became One of the Strongest Case Studies for Effective Community Building

If you’ve visited San Francisco recently, chances are you’ve seen a glassy new skyscraper rising above the city. At 61 stories tall, the almost-finished Salesforce Tower will soon be the second-ta ...

How Even the Leanest Nonprofit Can Achieve Digital Transformation

In 2016, charity: water—a nonprofit dedicated to increasing access to clean water around the world—tried a new fundraising tactic. The organization launched Walk with Yeshi, an immersive chatbot e ...

Do Chat Apps Really Make You More Productive?

The pursuit of being productive is a never-ending journey. From adopting open-office floor plans to using friendly bots, business leaders have resorted to some truly innovative ideas to drive collabor ...

Intercom’s Brian Donohue on Good Product Design and the Future of Customer Service

When I bought my ticket to Inside Intercom: Lessons Learned months ago, I assumed it would be a nice meet up with a presentation and maybe some snacks. The morning of the event I was emailed an itiner ...

Are Chat Apps Like Slack the Future of Work? Absolutely.

“Most people don’t know this, but messaging apps are growing faster than social networks.” — Matt Schlicht, Founder & Editor, Chatbots Magazine A year ago, I couldn’t picture myself wo ...

The Future of Customer Service: What Role Will Artificial Intelligence Play?

What comes to mind when you think of artificial intelligence? Most people immediately associate the term with Terminator-like robots or self-driving vehicles—and they aren’t entirely wrong. But ar ...

See how we automated our entire business.

Download eBook here