Customer Success

What comes to mind when you think of artificial intelligence? Most people immediately associate the term with Terminator-like robots or...

Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us...

When something goes wrong and you need customer support, what’s the first thing you do? It’s safe to say that...

Since the dawn of commerce, asking for support has had the reputation of being an unpleasant process. After all, if someone...

Business communications have changed drastically over the last decade, and though both email and chat have provided new channels for...

It’s the 5th day of Automation! See Day 3 and Day 4. People are beginning to explore Artificial Intelligence (AI) and how...

Labored or inefficient communication between customer service and engineering is one of the most common roadblocks to providing the best...